Terms of Service

Effective Date: September 19, 2026
Last Updated: September 19, 2026

1. Company Information

These Terms of Service ("Terms") govern your access to and use of the website, software products, digital products, services, documentation, licensing services, and support services provided by:

EightCoder (Trenoyany)
Sonarpur, Kolkata, West Bengal, India
Email: [email protected]

Throughout these Terms, "EightCoder", "we", "us", and "our" refer to EightCoder (Trenoyany).

"Customer", "you", and "your" refer to any person or business purchasing, downloading, accessing, installing, or using our products or services.

By accessing our website or purchasing or using any product or service from us, you agree to these Terms.

By:

• visiting our website;
• creating an account;
• purchasing a software product;
• downloading a product;
• activating a license;
• installing our software;
• requesting support; or
• otherwise using our services,

you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, you should not purchase, download, install, or use our products.

EightCoder provides digital software products and related services.

Our products may include:

• Self-hosted software;
• Web applications;
• Streaming software;
• SaaS or software-related tools;
• Source-code based software;
• Software updates;
• Documentation;
• Installation assistance;
• License activation services;
• Technical support.

The exact features available to you depend on the specific product, version, and license purchased.

Product descriptions published on our website are intended to describe the functionality available at the time of sale. Features may be updated, improved, modified, or discontinued in future versions.

When you purchase a software product from EightCoder, you are purchasing a license to use the software, not ownership of the intellectual property or copyright in the software.

Unless a product-specific license states otherwise, your license is subject to:

• the license type purchased;
• the number of permitted users or installations;
• the applicable license restrictions;
• the product's license activation requirements; and
• these Terms.

The license may require activation through our license server.

A valid license key may be required to activate and operate the software.

Different products may offer different license types.

For example, a product may provide:

Regular License

A Regular License may be limited to the number of users, installations, or usage rights specified on the product purchase page.

Extended License

An Extended License may provide additional usage rights, users, or installations as specifically stated on the relevant product page.

The exact rights associated with each license are determined by the license information displayed at the time of purchase.

You must not assume that purchasing an Extended License provides unlimited users, installations, domains, or redistribution rights unless expressly stated.

Some products require online license activation.

License activation may require information such as:

• license key;
• purchase information;
• installation ID;
• domain;
• product identifier;
• activation information.

Our license server may verify the validity of the license and enforce the applicable license limitations.

A license may be:

• Active;
• Expired;
• Suspended;
• Revoked;
• Deactivated; or
• otherwise unavailable for use,

depending on the circumstances and applicable license terms.

You must not attempt to bypass, disable, modify, or circumvent the license verification system.

Unless expressly permitted by the applicable license, you may not:

• resell the software;
• redistribute the software;
• provide the software to third parties;
• publish the complete source code publicly;
• upload the software to public download repositories;
• share private download links;
• remove copyright or ownership notices;
• bypass license activation;
• circumvent license restrictions;
• modify licensing mechanisms to avoid payment;
• create unauthorized copies for commercial distribution;
• claim ownership of EightCoder's intellectual property.

You may modify the software for your own legitimate use where the applicable license permits modification.

If a product is sold with source code, receiving the source code does not transfer ownership of the underlying intellectual property to you.

You may use and modify the source code according to the license purchased.

Unless specifically permitted, you may not commercially redistribute the original software or a substantially similar derivative as your own competing product.

Payments for products may be processed through third-party payment providers including:

• Razorpay
• Stripe

Payment processing may be subject to the applicable terms, privacy policies, security procedures, and requirements of the relevant payment provider.

Razorpay and Stripe may independently process payment-related information according to their respective policies.

EightCoder does not intentionally store complete card numbers, CVV numbers, or other sensitive payment credentials on its own systems where such information is handled directly by the payment provider.

Product prices are displayed on the applicable product or checkout page.

Prices may be displayed in USD or other currencies where supported.

We reserve the right to:

• change prices;
• introduce discounts;
• introduce promotional offers;
• discontinue promotions;
• change product plans.

A price change will not retroactively change a completed purchase unless required by applicable law or specifically agreed otherwise.

Most of our software products are delivered digitally.

After successful payment, you may receive access to:

• download files;
• purchase information;
• license information;
• documentation;
• installation instructions.

Delivery may occur through your account, download page, email, or another designated delivery mechanism.

You are responsible for providing an accurate email address and maintaining access to your account.

You are responsible for:

• providing accurate information;
• keeping your account credentials secure;
• protecting your license key;
• protecting your server credentials;
• configuring your server correctly;
• maintaining your hosting environment;
• maintaining your database and backups;
• maintaining your cloud-storage credentials;
• maintaining your domain and DNS configuration;
• complying with applicable laws.

For self-hosted software, you are generally responsible for your own:

• VPS/cloud server;
• hosting provider;
• domain;
• SSL certificate;
• database;
• cloud storage;
• server security;
• operating system;
• third-party API accounts.

Our software may integrate with third-party services such as:

• AWS;
• Amazon S3;
• YouTube;
• Facebook;
• payment providers;
• email providers;
• CDN providers;
• hosting providers;
• other APIs or external services.

Third-party services may have their own:

• terms;
• privacy policies;
• pricing;
• API limitations;
• availability requirements;
• account requirements.

EightCoder does not control third-party services and cannot guarantee their continued availability or functionality.

You are responsible for maintaining any required third-party accounts and complying with their applicable terms.

If installation assistance is included with your purchase or offered as a separate service, the scope of installation will be limited to the software and environment specified by EightCoder.

Installation assistance does not necessarily include:

• third-party service fees;
• VPS/cloud hosting fees;
• domain registration;
• SSL purchase;
• AWS/S3 charges;
• YouTube account setup;
• Facebook account approval;
• third-party API approval;
• custom development;
• custom feature development.

Additional work may require a separate agreement or fee.

Where a product page or promotional offer states that installation is free, the free installation offer applies only to the scope specified in that offer.

Free installation does not automatically include custom development, server migration, unrelated troubleshooting, third-party account problems, or modifications outside the normal installation process.

We may release:

• bug fixes;
• security updates;
• performance improvements;
• compatibility updates;
• new features;
• major versions.

Unless explicitly stated otherwise, purchasing one version does not automatically guarantee unlimited future major-version upgrades.

Upgrade rights, if any, will be determined by the product's applicable license or upgrade policy.

Support may be provided through:

• email;
• support tickets;
• messaging platforms;
• documentation;
• other support channels announced by EightCoder.

Support generally covers problems directly related to the purchased software.

Support does not automatically include:

• custom development;
• unrelated server problems;
• third-party API failures;
• hosting-provider issues;
• custom modifications;
• unsupported server configurations;
• recovery of customer-deleted data.

For self-hosted software, you are responsible for maintaining appropriate backups.

We strongly recommend regular backups of:

• database;
• application files;
• uploaded media;
• configuration;
• environment variables;
• storage data;
• license information.

EightCoder is not responsible for data loss resulting from a customer's failure to maintain backups, except where otherwise required by applicable law.

You agree not to use our software or services for unlawful activities.

You must not use our software to:

• violate applicable law;
• infringe copyright;
• distribute illegal content;
• distribute malware;
• conduct fraud;
• conduct unauthorized access;
• attack or compromise computer systems;
• interfere with third-party services;
• violate YouTube, Facebook, AWS, or other third-party policies;
• circumvent technical restrictions;
• facilitate criminal activity.

You are solely responsible for the content and activities conducted through your installation of self-hosted software.

If you use our streaming software to broadcast content, you are solely responsible for:

• the content you broadcast;
• copyright permissions;
• music rights;
• video rights;
• trademarks;
• privacy rights;
• applicable platform policies;
• applicable local laws.

EightCoder does not claim ownership of customer-uploaded or customer-streamed content.

You must obtain all necessary rights and permissions for content that you broadcast.

All intellectual property rights relating to EightCoder's website, branding, documentation, trademarks, logos, original software components, and other proprietary materials remain with EightCoder or their respective owners.

Nothing in these Terms transfers intellectual property ownership to the customer unless expressly stated in writing.

You must take reasonable steps to protect your installation.

This includes protecting:

• administrator passwords;
• API credentials;
• AWS credentials;
• database credentials;
• license credentials;
• server SSH credentials;
• email credentials;
• third-party service credentials.

You must not intentionally expose confidential credentials publicly.

We may suspend or terminate access to an account, download area, license, or service where reasonably necessary because of:

• fraud;
• payment fraud;
• unauthorized redistribution;
• license abuse;
• license bypass attempts;
• unauthorized sharing;
• serious violation of these Terms;
• unlawful activity;
• security threats.

Where appropriate and legally required, we may provide notice before termination.

Termination does not automatically eliminate obligations that arose before termination.

Because our products may include downloadable digital software and source code, refunds are subject to the Refund Policy applicable to the specific product and purchase.

Before purchasing, customers should review the applicable refund terms.

Where a refund is approved, it may be processed through the original payment method or another permitted method.

Payment-provider processing times may vary.

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

To the maximum extent permitted by applicable law, software and digital services are provided on an "as available" and "as is" basis.

We do not guarantee that:

• the software will work on every server configuration;
• third-party APIs will always remain available;
• YouTube or Facebook will maintain the same APIs or policies;
• cloud providers will maintain uninterrupted service;
• the software will be completely free of bugs;
• every future operating-system or PHP version will be supported;
• your particular business requirements will always be met.

We will make reasonable efforts to maintain and support our products.

To the maximum extent permitted by applicable law, EightCoder shall not be liable for indirect, incidental, special, consequential, or business losses arising from the use or inability to use our software or services.

This may include, where legally permitted:

• loss of profits;
• loss of revenue;
• loss of business;
• loss of data;
• server downtime;
• third-party service interruptions;
• API changes;
• hosting failures;
• customer configuration errors.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Our software may depend on third-party APIs and platforms.

Third parties may change:

• APIs;
• authentication systems;
• streaming requirements;
• rate limits;
• pricing;
• policies;
• technical requirements.

Such changes may require software updates or customer configuration changes.

We will make reasonable efforts to maintain compatibility where commercially and technically feasible, but we cannot guarantee that third-party services will remain unchanged.

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and process personal information.

For payment processing, Razorpay and Stripe may separately process information under their respective privacy frameworks.

You agree that electronic acceptance of these Terms, including acceptance through website use, account registration, checkout, purchase, download, or software activation, may constitute acceptance of these Terms to the extent permitted by applicable law.

India's Information Technology Act, 2000 recognizes the validity of contracts formed through electronic records under Section 10A.

We may update these Terms from time to time.

When changes are made, the updated version will be published on our website with a revised Last Updated date.

Your continued use of the website or services after the updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

These Terms shall be governed by the applicable laws of India, subject to any mandatory rights or protections available to customers under applicable law.

Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over West Bengal, India, unless applicable law requires otherwise.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to remain in effect to the maximum extent permitted by law.

These Terms, together with the applicable:

• Privacy Policy;
• Refund Policy;
• License Agreement;
• product-specific terms;
• purchase terms;

constitute the applicable agreement between you and EightCoder regarding the relevant product or service.

If a product-specific license contains terms that conflict with these general Terms, the product-specific license terms will control with respect to the software license.

For questions regarding these Terms, products, licenses, payments, refunds, or support:

EightCoder (Trenoyany)
Sonarpur, Kolkata, West Bengal, India

Email: [email protected]