Privacy Policy

Last Updated: September 19, 2026

At EightCoder (Trenoyany), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, create an account, purchase our software, download products, activate a license, contact support, or otherwise use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Company Information

Company / Legal Name: EightCoder (Trenoyany)
Location: Sonarpur, Kolkata, West Bengal, India
Support Email: [email protected]

For privacy-related questions or requests, you may contact us at:

[email protected]

2. Information We Collect

Depending on how you use our website and services, we may collect the following information.

Personal Information

This may include:

• Full name
• Email address
• Phone number
• Billing information
• Country and location
• Account information
• Order information
• Purchase history
• License information
• Support communications

Account Information

When you create an account, we may collect information such as:

• Name
• Email address
• Password-related authentication information
• Phone number, where applicable
• Account preferences

We do not intentionally store your plain-text password.

Purchase Information

When you purchase software or services from us, we may collect:

• Product purchased
• Order ID
• Purchase date
• Purchase amount
• License type
• License information
• Customer information required to process the order

We use third-party payment providers, including:

• Razorpay
• Stripe

Payment information may be processed directly by these payment providers according to their respective policies and security procedures.

Depending on the payment method, payment providers may process information such as name, email address, billing information, transaction information, payment method information, IP address, device information, and fraud-prevention information.

We do not intentionally store complete payment card details such as full card numbers or CVV information on our own servers unless explicitly required and lawfully permitted.

For more information about how these providers handle personal information, please review their respective privacy policies.

Some of our products use a license activation and verification system.

When you activate a software license, we may process information such as:

• License key
• Product information
• Installation ID
• Domain information
• License status
• Activation status
• Deactivation information
• License validation information
• Technical information required for license security

This information may be used to:

• Activate your purchased software
• Validate your license
• Prevent unauthorized installations
• Detect license abuse
• Protect our intellectual property
• Manage license activations
• Provide technical support

License information is used only for legitimate licensing, security, operational, and support purposes.

We may use your information to:

• Process purchases
• Provide software downloads
• Deliver purchased products
• Activate and manage licenses
• Provide installation support
• Provide technical support
• Manage customer accounts
• Send order-related notifications
• Send important product updates
• Respond to customer inquiries
• Maintain invoices and purchase records
• Prevent fraud and unauthorized activity
• Protect our website and services
• Improve our products and website
• Maintain security
• Comply with applicable laws and regulations

We do not sell your personal information as a standalone commercial product.

Our website may use cookies and similar technologies to provide and improve website functionality.

Cookies may be used for purposes such as:

• Maintaining login sessions
• Remembering preferences
• Shopping cart functionality
• Security
• Website performance
• Understanding website usage
• Improving user experience
• Fraud prevention

Some third-party services used on our website, including payment providers, may also use cookies or similar technologies for security, payment processing, fraud detection, and analytics purposes. Razorpay and Stripe both describe the use of cookies and technical information in their own privacy documentation.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

We may use analytics or similar technologies to understand how visitors interact with our website and to improve website performance and user experience.

Analytics information may include:

• Pages visited
• Time spent on pages
• Browser type
• Device type
• Operating system
• IP address
• Referring pages
• General website interaction information

Where third-party analytics services are used, their processing may also be subject to their own privacy policies.

We may use trusted third-party providers to operate our website and services.

These may include providers for:

• Payment processing
• Email delivery
• Cloud hosting
• Cloud storage
• License verification
• Website analytics
• Security
• Customer support
• Fraud prevention

Third-party providers may process information only as necessary to provide their services, comply with applicable laws, prevent fraud, maintain security, or perform other legitimate business functions.

We may use your email address to send:

• Order confirmations
• Download information
• License information
• Account notifications
• Password-related communications
• Support responses
• Important product updates
• Security notifications

If you have subscribed to promotional communications, you may unsubscribe from marketing emails using the unsubscribe option included in the communication.

Essential transactional and security-related communications may still be sent when necessary.

We use reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Destruction
• Modification
• Misuse

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials and license information confidential.

We retain personal information only for as long as reasonably necessary for purposes such as:

• Providing our services
• Maintaining customer accounts
• Processing orders
• Maintaining license records
• Providing technical support
• Preventing fraud
• Resolving disputes
• Maintaining financial and accounting records
• Complying with legal obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

Depending on your location and applicable law, you may have rights relating to your personal information, including:

• Requesting access to your personal information
• Requesting correction of inaccurate information
• Requesting deletion of certain information
• Requesting restriction of certain processing
• Objecting to certain processing
• Requesting information about how your data is processed

Some information may need to be retained where required by law, for legitimate business purposes, fraud prevention, financial records, or contractual obligations.

To make a privacy request, contact:

[email protected]

We may need to verify your identity before processing certain requests.

Some of our third-party service providers may process information outside India.

For example, payment, hosting, cloud storage, email, analytics, or security providers may operate infrastructure in different countries.

Where applicable, we use appropriate contractual, technical, or organizational measures to protect personal information during such processing.

Our website and software products are not intended for individuals who are not legally permitted to use such services in their jurisdiction.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us at:

[email protected]

Our website may contain links to third-party websites, marketplaces, payment providers, documentation, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of each third-party service before providing personal information.

We may process technical, account, transaction, and device information to:

• Detect suspicious activity
• Prevent fraudulent transactions
• Protect customer accounts
• Prevent unauthorized software use
• Protect our website
• Protect our customers
• Investigate security incidents

Payment providers such as Razorpay and Stripe may independently perform fraud detection, authentication, and risk-management activities when processing transactions.

Where permitted by applicable law, we may send promotional communications about:

• New software
• Software updates
• Discounts
• Special offers
• New services
• Product announcements

You may unsubscribe from promotional communications at any time.

Unsubscribing from marketing communications will not necessarily stop essential transactional, security, account, or license-related communications.

We may update this Privacy Policy from time to time due to:

• Changes in our services
• Changes in technology
• Changes in third-party services
• Changes in legal requirements
• Changes in our business practices

When we update this Privacy Policy, we will update the Last Updated date at the top of this page.

We recommend checking this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

EightCoder (Trenoyany)

Address:
Sonarpur, Kolkata, West Bengal, India

Email:
[email protected]

Payment Providers

We use:

Razorpay for payment processing. Razorpay's current privacy documentation describes its handling of personal, transaction, device, technical, and cookie-related information.

Stripe for payment processing. Stripe's Privacy Center describes its processing of personal and transaction data, including processing related to payments, fraud prevention, authentication, and analytics