FAQ
General Questions
1. What is EightCoder?
EightCoder is a digital software platform that provides self-hosted software, source-code products, licenses, installation assistance, and technical support.
2. What type of software do you sell?
We offer digital software products, including self-hosted web applications, streaming-related software, business tools, and other software products.
The exact features depend on the individual product.
3. Is the software self-hosted?
For products described as self-hosted, yes.
You install and operate the software on your own compatible server or VPS.
You generally control:
- Your server
- Database
- Storage
- Domain
- Application configuration
- Third-party service accounts
4. Do I need my own server?
For self-hosted products, yes.
You will normally need a compatible VPS or cloud server.
The exact server requirements depend on the product.
5. Can I use AWS or another cloud provider?
Yes, where the product's requirements are supported.
Depending on the product, you may use providers such as AWS, DigitalOcean, or another compatible VPS/cloud provider.
You are responsible for the applicable hosting and third-party service costs.
Purchase & Payment
6. How can I purchase a product?
Select the product you want, choose the applicable license, and complete the checkout process.
After successful payment, your purchase/download information will be provided through the applicable delivery system.
7. Which payment methods do you accept?
Payments may be processed through:
- Razorpay
- Stripe
Available payment methods depend on the payment provider and your location.
8. Are your prices one-time or recurring?
For products advertised as a one-time purchase, the purchase price is paid once for the applicable license.
Any future renewal, upgrade, subscription, or additional service will only apply if specifically stated on the relevant product page.
9. Will I receive the source code?
If the product listing specifically states that source code is included, you will receive the source code as part of the applicable product delivery.
The source code remains subject to the purchased license terms.
License
10. What is a software license?
A license gives you permission to use the purchased software according to the conditions of the license you purchased.
Purchasing a license does not transfer ownership of the software's intellectual property to you.
11. What is the difference between Regular and Extended License?
The exact rights depend on the product.
For example, a product may offer:
Regular License: intended for the number of users/installations specified on the product page.
Extended License: provides the additional usage rights specified on the product page.
Always check the individual product page before purchasing.
12. Do I need to activate my license?
Some products require online license activation.
During activation, the software may communicate with our license server to verify your license.
Activation may use information such as:
- License key
- Installation ID
- Domain
- Product information
13. Can I use one license on multiple installations?
Only if your purchased license specifically permits multiple installations or users.
License limits must not be bypassed by creating unauthorized copies or installations.
14. Can I change my domain?
Domain changes may depend on the license system and the applicable product license.
If your license supports domain changes, you may need to deactivate the previous installation before activating the new one.
Contact support if you need assistance.
15. Can I resell the software?
No, unless the applicable license specifically grants redistribution or resale rights.
A normal software purchase does not give you the right to resell or redistribute the software as your own product.
Installation
16. Do you provide installation?
If the product page or promotional offer states Free Installation, installation assistance is provided according to the scope of that offer.
Additional custom development or unrelated server work may not be included.
17. Do I need technical knowledge to install the software?
Some self-hosted products require basic server knowledge.
Where installation assistance is available, we can help with the standard installation process.
18. What do I need before installation?
Depending on the product, you may need:
- Compatible VPS/server
- Domain name
- DNS access
- Server access
- Database
- Required API credentials
- Cloud storage account
- Email service
- Third-party platform accounts
The exact requirements are listed in the product documentation.
Software Updates
19. Do I receive software updates?
Updates depend on the product and license terms.
Updates may include:
- Bug fixes
- Security improvements
- Compatibility updates
- Performance improvements
- New features
Future major versions are not automatically guaranteed unless stated in the applicable product/license terms.
Support
20. How can I contact support?
You can contact us at:
Please include your Order ID, product name, and a description of your problem whenever possible.
21. What does technical support cover?
Technical support generally covers issues directly related to the purchased software.
Support may include:
- Installation assistance
- Configuration guidance
- License activation
- Software errors
- Basic troubleshooting
It does not automatically include custom development or unrelated third-party problems.
22. Do you provide custom development?
Custom development is separate from normal product support.
If you require additional features or modifications, contact us to discuss the requirements and availability.
Refunds
23. Can I get a refund?
Digital products are generally non-refundable after download, access, or license activation.
However, refund requests may be reviewed for qualifying circumstances, such as:
- Duplicate payment
- Payment completed but product not delivered
- Material product defect that cannot reasonably be resolved
- Product materially different from its advertised description
- Refund required by applicable law
Please read our Refund & Cancellation Policy for complete details.
24. What if the software does not work on my server?
First, contact our support team.
We will help determine whether the issue is caused by:
- Software configuration
- Server configuration
- Missing requirements
- Third-party services
- Unsupported environment
- A software defect
If a qualifying product defect cannot reasonably be resolved, your refund request may be reviewed according to our Refund Policy.
Streaming Software
25. Does your streaming software include YouTube/Facebook services?
Where a product is advertised as supporting YouTube, Facebook, or another platform, the software provides the relevant integration functionality.
However, you are responsible for maintaining your own account and complying with the third-party platform's policies.
26. Do I need my own YouTube or Facebook account?
Yes, if the software requires YouTube or Facebook integration, you generally need your own account and the necessary permissions/credentials.
27. Are YouTube or Facebook API services included with the software purchase?
No.
Third-party services, API usage, hosting, cloud storage, and other external service charges are generally separate from the software purchase unless explicitly stated otherwise.
Security & Privacy
28. Is my payment information stored by EightCoder?
Payments may be processed through Razorpay or Stripe.
Sensitive payment information such as complete card details is generally handled by the applicable payment provider rather than being stored directly by EightCoder.
Please review our Privacy Policy for additional information.
29. How should I protect my software credentials?
Never publicly share:
- License keys
- Server passwords
- Database passwords
- AWS credentials
- API secrets
- Email credentials
- SSH credentials
EightCoder will not normally require you to publish confidential credentials publicly.
30. What happens to my personal information?
We collect and process information necessary to provide our website, products, payments, licensing, support, and related services.
Please read our Privacy Policy for details.
Before You Buy
31. Can I ask questions before purchasing?
Yes.
If you are unsure about:
- Product compatibility
- Features
- Server requirements
- License type
- Installation
- Third-party integrations
contact us before purchasing.
Email: [email protected]
32. Where can I find the complete terms?
You can review:
- Terms of Service
- Privacy Policy
- Refund & Cancellation Policy
- License Agreement
- Product-specific documentation
before purchasing or using a product.
Still Have Questions?
Can't find the answer you're looking for?
Contact EightCoder Support
EightCoder (Trenoyany)
Sonarpur, Kolkata, West Bengal, India
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