Refund Policy

Effective Date: September 19, 2026
Last Updated: September 19, 2026

1. Company Information

EightCoder (Trenoyany)
Sonarpur, Kolkata, West Bengal, India
Email: [email protected]

This Refund & Cancellation Policy applies to purchases of software, digital products, licenses, downloads, installation services, and other digital services offered by EightCoder.

Our products are primarily digital software products.

Depending on the product, a purchase may provide access to:

• Software files
• Source code
• Documentation
• Download files
• License key
• License activation
• Software updates
• Installation assistance
• Technical support

Because digital products can be downloaded, copied, and accessed electronically, refund eligibility may be different from physical products.

General Rule

Digital software purchases are generally non-refundable once the product has been downloaded, accessed, or the license has been activated.

However, we may review refund requests in cases where:

• the payment was successfully completed but the purchased product was not delivered;
• the delivered product is materially different from the product description;
• the software has a material defect that prevents the core advertised functionality from working and we are unable to resolve the issue within a reasonable period;
• the same order was accidentally charged more than once;
• a payment was successfully captured but the order was not created due to a technical failure;
• a refund is required under applicable law.

This policy does not limit any mandatory consumer rights available under applicable law.

A refund may not be available where:

• you have already downloaded the software;
• you have already received the source code;
• the license has already been activated;
• you changed your mind after purchase;
• you purchased the wrong product;
• you did not check the system requirements before purchase;
• your server does not meet the required specifications;
• your hosting provider does not support the required software;
• a third-party API or service has changed;
• YouTube, Facebook, AWS, or another third-party platform changes its API or policy;
• you are unable to configure your own server;
• you have modified the software and the modification caused the problem;
• the issue is caused by an unsupported third-party service;
• you violated the software license;
• you shared or redistributed the software;
• you attempted to bypass the license system;
• the software is working according to the advertised specifications but does not meet an undisclosed personal requirement.

Before submitting a refund request for a technical problem, customers should contact:

[email protected]

Please provide:

• Order ID;
• purchase email;
• product name;
• license information;
• description of the problem;
• screenshots or error messages where applicable;
• relevant server/software information.

We may first attempt to resolve the technical issue through support.

For software products, a technical problem does not automatically mean that a refund will be issued.

If you believe that the software has a significant technical defect affecting its core advertised functionality, please contact us.

We may:

1. investigate the issue;
2. request additional information;
3. provide configuration or installation assistance;
4. provide a bug fix or updated version where available;
5. determine whether the issue is caused by the software or an external environment.

If the issue is confirmed to be a material product defect and cannot reasonably be resolved, we may approve a refund subject to applicable law and the circumstances of the purchase.

If you are accidentally charged more than once for the same order, please contact us at:

[email protected]

After verification, the duplicate transaction may be refunded to the original payment method.

If your payment account was charged but:

• the order was not created;
• the purchase was not completed; or
• the product was not delivered,

please contact us with the payment/transaction details.

We will verify the transaction and, where appropriate, initiate a refund or complete the order.

Razorpay states that refunds initiated by a merchant are generally routed to the same payment method used for the transaction.

For digital products, an order may generally be cancelled before the product has been delivered, downloaded, or the license has been activated, subject to verification.

Once the digital product has been delivered or accessed, cancellation may no longer be available except where required by applicable law or where we approve an exception.

To request cancellation, contact:

[email protected]

Once a software license has been activated, the purchase may become non-refundable because the license has been provisioned for the customer.

A refund request after activation may still be reviewed where:

• the product has a material defect;
• the license was activated incorrectly due to a technical error;
• duplicate payment occurred;
• the transaction was unauthorized or fraudulent;
• a refund is required by applicable law.

If free installation is included with the product, failure to successfully complete installation because of a customer's unsupported server, incorrect credentials, third-party service restrictions, or customer-side configuration does not automatically create a refund entitlement.

If we provide a separate paid installation service, the refund terms for that service may differ and will be communicated at the time of purchase.

Our software may depend on third-party services such as:

• AWS;
• Amazon S3;
• YouTube;
• Facebook;
• email providers;
• payment providers;
• hosting providers;
• CDN providers;
• external APIs.

A change, restriction, suspension, outage, pricing change, or policy change by a third-party service does not automatically qualify the software purchase for a refund.

We will make reasonable efforts to support compatibility where technically feasible.

To request a refund, email:

[email protected]

Use the subject:

Refund Request – [Order ID]

Include:

• Full name;
• purchase email;
• Order ID;
• product name;
• transaction/payment ID;
• reason for the refund;
• supporting information or screenshots where applicable.

We may request additional information to verify the purchase.

Refund requests are reviewed individually.

We may consider:

• purchase date;
• delivery status;
• download status;
• license activation status;
• nature of the reported problem;
• whether the problem can be resolved;
• whether the product matches its advertised description;
• applicable law;
• evidence provided by the customer.

Submitting a refund request does not guarantee approval.

After reviewing the request, we may:

• approve the refund;
• partially refund the transaction where appropriate;
• provide a replacement/download/update;
• provide technical support;
• reject the request where it does not meet the applicable refund conditions.

Where a refund is approved, we will initiate it through the applicable payment channel.

Once a refund is approved, EightCoder will normally initiate the refund within 7 business days, unless a different period is required by applicable law or the payment provider's processing requirements.

After the refund is initiated, the time required for the amount to appear in the customer's account may depend on:

• Razorpay;
• Stripe;
• the customer's bank;
• card network;
• payment method;
• international payment processing.

Razorpay notes that after a merchant initiates a refund, the credit can take several business days to reach the customer's bank account.

Where possible, approved refunds will be returned to the original payment method used for the purchase.

We may not be able to send a refund to a different payment method.

This is also consistent with Razorpay's merchant refund requirements concerning routing refunds to the original payment method.

For international purchases, the amount received after a refund may differ from the original amount due to:

• currency exchange-rate changes;
• bank charges;
• payment-provider conversion;
• international transaction fees.

EightCoder does not control exchange rates or fees imposed by banks or payment providers.

If you have a problem with a purchase, we encourage you to contact us first at:

[email protected]

We will attempt to resolve legitimate payment and product issues directly.

A chargeback initiated through a bank or card provider is a separate process and may involve the applicable payment provider and card network. Stripe describes chargebacks as disputes initiated through the cardholder's issuer.

Submitting a chargeback does not automatically establish that a refund is owed.

Where we reasonably suspect:

• payment fraud;
• stolen payment credentials;
• unauthorized purchases;
• license abuse;
• software redistribution;
• fraudulent refund requests;

we may investigate the transaction before processing a refund.

We may also suspend associated accounts or licenses where permitted by applicable law and our Terms of Service.

Products purchased through a special promotion, discount, coupon, bundle, or promotional offer may have additional refund conditions.

If special refund terms are displayed at checkout, those terms will apply to the relevant transaction.

Free products, free trials, demonstrations, promotional downloads, or evaluation versions have no purchase amount to refund.

Any paid upgrade from a free product will be subject to the applicable product refund policy.

Before purchasing a software product, customers should review:

• product description;
• features;
• system requirements;
• supported server environment;
• license type;
• number of permitted users/installations;
• third-party requirements;
• documentation;
• applicable Terms of Service.

Customers are encouraged to contact support before purchase if they are unsure whether a product is suitable for their environment.

Nothing in this Refund Policy is intended to remove, restrict, or override any consumer right or legal remedy that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a mandatory refund, cancellation, replacement, or other remedy, that legal requirement will apply.

India's e-commerce framework requires relevant return/refund information to be clearly disclosed, and provides protections concerning products/services that are defective, deficient, or materially inconsistent with their advertised characteristics, subject to the applicable rules and circumstances.

We may update this Refund & Cancellation Policy from time to time.

The latest version will be published on our website with an updated Last Updated date.

Changes will not normally affect completed transactions retroactively except where required by applicable law.

For refund, cancellation, payment, or product-related questions:

EightCoder (Trenoyany)
Sonarpur, Kolkata, West Bengal, India

Email:
[email protected]